Crick X Privacy Policy — Your Data, Our Responsibility

Your personal information is completely safe with Crick X. We're fully transparent about what data we collect, how we use it, and how we protect your privacy — it's all laid out here.

Last Updated: January 2026
Language: Bengali (bn-BD)
Encryption: SSL 256-bit
Your data is never sold or shared with third parties without your consent.
GDPR Compliant
AML Policy Compliance
Data Never Sold

Our 6 Commitments to Protecting Your Privacy

We follow the highest security standards to keep your data safe on Crick X.

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. From login to payment, every transaction takes place over a secure channel.

Sale of Data Prohibited

Your personal data is never sold to third parties under any circumstances. It is not shared with advertisers either.

You're in Control of Your Data

View, correct, or request deletion of your information at any time. You have full control over your data.

Secure Data Storage

Your data is stored on secure servers. Regular security audits and penetration testing ensure our systems stay protected.

Immediate Breach Notification

In the event of a security incident, we will inform you immediately. Transparency is a core principle of our policy.

Adherence to International Standards

Crick X complies with international privacy standards and AML regulations. Your data protection is never compromised.

Quick Summary: Crick X takes your privacy seriously. We only collect the information we need, keep it secure, and never share it without your consent.

1. Introduction

This privacy policy explains how Crick X ("we", "us", "platform") collects, uses, and safeguards your personal information when you use our website and mobile app.

Crick X is a trusted online gaming and Sports Betting platform for users in Bangladesh. By using our services, you agree to this Privacy Policy. This policy Terms & Conditions An integral part.

We believe you have the right to know exactly where your data goes, why it's shared, and how long it's kept. That's why we've written this policy in language that's as clear and straightforward as possible.

2. What Data We Collect

Crick X collects the following types of information:

Personal Identity Information

  • Full name, date of birth & nationality
  • Email address & mobile number
  • National ID or Passport Number (for KYC verification)
  • Current Address

Financial Information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Bank account details (where applicable)
  • Transaction History & Amount

Technical Information

  • IP address & device type
  • Browser Information & Operating System
  • Time spent on site & pages visited
  • Cookies & Location Data (subject to your permission)
Data Type Reason for Collection Mandatory
Name & ContactAccount Registration & CommunicationYes
National IDKYC VerificationFor Withdrawals
Payment InformationTransaction ProcessingYes
IP AddressSecurity & Fraud PreventionAutomatic
CookiesImproved User ExperienceOptional

3. How We Collect Data

Crick X collects information in the following ways:

  • Direct Provision: Information you provide during registration, login, KYC forms, or when contacting support.
  • Automatically Collected: When you use our site or app, device and browser information is logged automatically.
  • Cookies & Tracking: To analyze site performance and improve the user experience.
  • Third-Party Verification: Through trusted KYC service providers for identity and age verification.

Crick X will never ask for your password or payment details via unsolicited email or SMS. If you receive such a message, it may be a phishing attempt.

4. Purpose of Data Use

We use your information only for specific, legitimate purposes:

  • To create and manage your account and ensure its security.
  • To process deposits, withdrawals, and other financial transactions.
  • To prevent fraud, money laundering, and illegal activities (AML Policy).
  • To provide customer support and resolve complaints.
  • To keep you informed about updates, offers, and promotions (you can opt out at any time).
  • To improve platform performance and enhance the user experience.
  • To meet legal and regulatory obligations.

To opt out of marketing communications, you can disable notifications in your account settings at any time, or email us at support@crickx.im.

5. Data Sharing Policy

Crick X never sells your data. However, limited information may be shared in specific circumstances:

Permitted Sharing

  • Payment Processors: Necessary information shared with bKash, Nagad, or your bank to process transactions.
  • KYC Service: Approved third parties for identity verification purposes.
  • Legal Authorities: In response to a court order or lawful government request.
  • Technology Partners: Contracted technology service providers that operate the platform (all bound by confidentiality agreements).

Prohibited Sharing

  • Selling data to advertising agencies or marketing networks.
  • Sharing data with competing entities.
  • Any unauthorized sharing without your explicit consent.

6. Cookie Policy

Crick X uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type

  • Essential Cookies: Required for login sessions and site security. Disabling these will affect core site functionality.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: To analyze site traffic and usage (anonymous data).

You can delete or disable cookies at any time through your browser settings. Please note that some features may become limited as a result.

7. Data Retention Period

We retain your data only for as long as necessary:

Data Type Retention Period
Account Information5 years after account closure
Transaction HistoryUp to 7 years (in accordance with AML regulations)
KYC Documents5 years after account closure
Support Conversations3 Years
Website LogsUp to 1 year
Marketing PreferencesUntil Opt-Out

Once the specified retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a Crick X user, you have the following rights:

1
Right to Access
Submit a request to find out what information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information.
3
Right to Erasure
You may request deletion of your data under certain conditions.
4
Right to Restrict Processing
You may request that data processing be paused under certain circumstances.
5
Right to Portability
You may request a copy of your data in a structured, portable format.
6
Right to Object
You may object to the use of your data for marketing or profiling purposes.

To exercise any of the rights listed above, email us at support@crickx.im. We'll do our best to respond within 30 days.

9. Children's Privacy

Crick X is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor is using our platform or that we hold a minor's data, we will immediately close the account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at support@crickx.im.

10. Security Measures

The technical and operational measures Crick X takes to keep your data secure:

  • SSL Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Server-level protection against cyber attacks.
  • Regular Security Audits: Periodic penetration testing conducted by third parties.
  • Restricted Access: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Regular encrypted backups are stored securely at protected locations.

Remember, your role in online security matters. Use a strong password and never share your login credentials with anyone.

11. Policy Updates

Crick X reserves the right to update this Privacy Policy when necessary. For any significant changes, we will:

  • We will post a notice on the website.
  • We will notify you at your registered email address.
  • We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

12. Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

  • Email: support@crickx.im
  • Live Chat: Available 24/7 on the website or app
  • Response Time: Usually within 24–48 hours

For more information, visit our FAQ Page or Terms & Conditions View.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

Your Data Is Safe — Join Crick X Today

Your privacy and security are guaranteed at Crick X. Register on a trusted platform and enjoy the best gaming experience in Bangladesh.

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