Crick X Terms & Conditions — Please Read Before Use

Introduction & Consent

These Terms and Conditions ("Terms") constitute a legally binding agreement between the Crick X platform ("we", "us") and all its users ("you", "user"). By accessing our services through the Crick X website, mobile app, or any other channel, you agree to be bound by these Terms.

Crick X is an internationally licensed online gaming and Sports Betting platform. We are committed to providing users in Bangladesh with the highest standard of transparent and secure gaming. Use of this service is subject to mandatory terms and conditions.

If you disagree with any part of these terms, please refrain from using the Crick X platform. For any questions, contact our support team.

Account Registration & Usage

The following conditions apply to opening an account and using services on Crick X:

• You must provide accurate, complete, and up-to-date information at the time of registration.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• Your account password and login details must be kept strictly confidential. You must not allow anyone else to access your account.
• Any suspicious activity on your account must be reported to Crick X immediately.
• Any changes to your registered details must be updated on your account as soon as possible.

Identity Verification (KYC)

Crick X complies with international Anti-Money Laundering (AML) regulations. Withdrawals above a certain amount will require identity verification. Required documents:

• National ID Card (NID) or Passport
• Recent photo (selfie)
• Bank or mobile banking statement (where applicable)

Age Restrictions

Crick X is strictly for individuals aged 18 and above. Use of this platform by minors is completely prohibited.

You must confirm your age when registering an account. Crick X may request proof of age at any time. If a minor registers using false information:

• The account will be closed immediately.
• All deposited funds are non-refundable.
• Crick X reserves the right to take legal action.

Deposit Policy

The following rules apply to all deposits made on Crick X:

• Deposits must be made from a payment account registered in your own name.
• Deposits made through third parties are not permitted.
• If funds do not appear in your account after a deposit, please contact support with proof of the transaction.

Withdrawal Policy

Please keep the following rules in mind when withdrawing your winnings:

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 5–30 minutes.
• Withdrawals above ৳10,000 may be held until KYC verification is complete.
• Withdrawals can only be made to the same payment method used for the original deposit (some exceptions may apply).
• Withdrawal requests may be put on hold if bonus wagering requirements have not been met.

Bonus & Promotion Terms

Crick X offers a variety of bonuses and promotions. The following general terms apply to all bonuses:

Wagering Requirements

Each bonus must be wagered a specified number of times before withdrawal (typically 10–30x the bonus amount). The exact wagering requirement will be stated in each bonus offer.

Reasons for Bonus Cancellation

• Attempting to claim the same bonus from multiple accounts.
• Requesting a withdrawal before meeting the bonus wagering requirements.
• Exploiting vulnerabilities in the bonus system.
• Claiming bonuses using false information.

Betting Rules

The following rules apply when placing bets on Crick X:

• Once a bet is confirmed, it cannot be cancelled or changed.
• Crick X reserves the right to void any bet placed on erroneous odds or due to a technical error.
• Placing bets using match fixing or insider information is strictly prohibited.
• A maximum bet limit may apply per match, which will be displayed next to each event.
• Cash out is not available on all matches and may be suspended under certain conditions.

Live Betting

Odds in live betting change constantly. The odds may shift between the time a bet is placed and when the system confirms it. Crick X reserves the right to accept or reject bets at the updated odds.

Prohibited Activities

The following activities are strictly prohibited on the Crick X platform:

• Creating or operating multiple accounts.
• Using another person's account or buying and selling accounts.
• Misusing the bonus system or engaging in bonus arbitrage.
• Attempting to damage or compromise the system through hacking, viruses, or any other means.
• Money laundering or transactions involving illegal funds.
• Placing bets using automated bots or software.
• Attempting to influence the outcome of any match or game.

Involvement in any of the above activities will result in immediate account closure and possible forfeiture of funds.

Account Closure & Suspension

Crick X may suspend or terminate any account for the following reasons:

• Any violation of these Terms and Conditions.
• Providing false or incomplete information.
• Suspicious financial activity.
• Access from restricted countries or regions.
• Court orders or government directives.

You may close your account at any time. All eligible balances will be returned, though any bonuses with unmet wagering requirements will be forfeited.

Responsible Gaming

Crick X takes responsible gaming seriously. We believe gaming should be a source of entertainment, not financial stress.

Our tools for you:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a limit on how much you can bet within a given period.
• Self-Exclusion: Block your account for a set period of time.
• Reality Check: Review a summary of your spending at regular intervals.

If you need help with gaming addiction Responsible Play page.

Limitation of Liability

Crick X is not liable for the following:

• If betting is disrupted due to internet connectivity issues.
• Issues arising from third-party software or services.
• Losses resulting from unexpected technical errors.
• If a transaction or bet occurs due to the user's own error.

Crick X reserves the right to temporarily suspend or modify any service. Users will be notified as soon as possible in such cases.

Right to Amend Terms

Crick X reserves the right to update these Terms & Conditions at any time. Users will be notified of any significant changes via email or in-app notification.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

Contact & Complaints

If you have any questions or concerns about these Terms & Conditions, please get in touch with us:

• Email: support@crickx.im
• Live Chat: Available 24/7 on the website or app
• Response time: Usually within 24 hours

Once a complaint is submitted, we review it carefully and work toward a fair resolution. Crick X believes every user's concern deserves to be taken seriously.